Custom Orders & Close Out Items
Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the color design, frame, custom cut fabric, logo/personalized products etc. Cushioni will make a fair attempt to offer alternatives that address your concern. Items marked Close Out are not returnable – they are first quality but are no longer manufactured or stocked at Cushioni. Close out and sale items are not returnable or exchangeable.
International Orders shipped via a freight forwarder to points outside the continental United States are NON-RETURNABLE.
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service Department will assist you within 3 business days with the proper return approval & shipping instructions. Items will be subject to a factory restocking charge of 25% depending on the quantity and style of items being returned. To avoid restocking fees, you can opt to send back your original purchase and exchange for equal or higher value exchange. Restocking fees are charged to handle our administration fees of the return which include but are not limited to the following: 1. the return authorization, 2. manual inventory update in our system, 3. receiving of the return, and 4. restocking in our warehouse.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free S&H promotion, the eligible refund amount will be the purchase price minus our shipping cost. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the factory.
To return items that meet our warranty guidelines, refer to our return procedures for complete instructions.
In order to process your warranty claim, please follow these procedures so that we may expedite our service to you:
Notify Cushioni of the concern with your product(s).
Cushioni employee will assist you with processing your claim.
If the concern is covered under warranty, Cushioni will direct you to either return the product or part to our corporate office in California.
The return will not be accepted without a Return Authorization Number that Cushioni customer service representative will provide to you.
You will be provided an address to which you can return your order. An entire replacement, replacement part, or repaired product will be sent to you after the return is verified by Cushioni customer service representative.
If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. Freight charges both ways will be your responsibility.